(01) Operations partner for commercial cleaning companiesBuilt by operators
Your cleaning company doesn't have a sales problem.
It has a processprocess, people, visibility, pricing, accountability problem.
We find the real problem, design the fix with your team, and install the operating system that lets your managers run the day. You get your company back.
Most cleaning companies still run on texts, spreadsheets, and the owner's memory.
Over the years, tools get layered on top. A scheduling app here. A CRM nobody updates there.
Leading to thin margins, high turnover, and an owner who can't step away.
So we replace the patchwork with one system.
(03) The method · 90 Day System Build
Assess. Design. Execute.
Thirteen weeks, built with your team, positioned against the cost of hiring a second operations manager. Each step answers one question before the next one starts.
12345678910111213
The question
What is really broken?
You're too close to the daily chaos to see it. We document how the business actually runs today, find the gaps costing you the most, and rank what to fix first.
What we do
Owner discovery sessions
Manager interviews with a structured questionnaire and grading scale
Current state process maps, from bid to cash
Tech stack, account profitability, and role clarity review
Risk scan: key person, compliance, and margin leaks
Supervisors build schedules by hand every weekProcessHigh
Nobody owns client complaintsPeopleHigh
Jobs running over their estimated hoursPricingMedium
Four tools doing scheduling, none talk to accountingTechnologyMedium
One person holds the account knowledgeRiskLow
Quick wins 30 daysStrategic 60 to 90 daysLong term 90 days and on
What you walk away with
Current state process maps
Role clarity matrix
Tech stack review
KPI blueprint
Risk register
90 day action plan
Done whenYou know the three things costing you the most, and the order to fix them.
The question
What should it look like?
We design the company you want to run, with your team in the room. Clear lanes, clear decisions, and one scorecard per department, so problems stop rolling up to you.
What we do
Org chart and role clarity, built for your size and service mix
Decision rights: who decides, who does, who needs to know
R does it · A decides · C gives input · I gets told
Meeting rhythm
15 minDaily huddleSupervisors
60 minWeekly accountability meetingManagers
90 minMonthly business reviewOwner and managers
What you walk away with
Org chart
Decision rights matrix
Departmental scorecards
Future state workflows
SOP priority list
Meeting rhythm
Done whenEvery role has a lane, every department has a scorecard, and the weekly meeting is on the calendar.
The question
How do we make it stick?
A plan without execution is just a document. We build it with the people who run it, coach your managers to lead it, and install the weekly rhythm that keeps it running.
What we do
First priority SOPs, written with the team that runs them
Your Quote Builder, loaded with your own numbers
Hiring process and onboarding path
Executive reporting and a one page weekly scorecard
Manager coaching until the rhythm runs without you
Every restroom meets the standard before the client notices.
Scope
All accounts, every night shift.
Roles
Supervisor inspects. Area manager approves corrections.
Steps
1. Score with the checklist. 2. Under 90 opens a punch list. 3. Reinspect within 48 hours.
Attachments
Inspection checklist, punch list form
The loop that keeps it current
1Monitor
2Review
3Identify
4Update
5Communicate
What you walk away with
SOP library
Quote Builder
Hiring kit
Weekly scorecard
Executive reporting
Weekly coaching
Done whenThe week runs without you, and your managers keep the system current.
(04) How it connects · A to Z
From the first lead to year six.
Follow one account through the whole company, starting at 6:15 AM. The HQ drafts and does. You approve and decide.
Step 1 of 12 · Win the work6:15 AM. Your HQ finds the buildings.
0 steps done by your HQ0 approvals by you
Plays on its own. Click any step to jump in.
Win the work
Start the account
Deliver
Keep it
Win the work · Step 1
Every weekday morning, it finds the work.
Before you are up, the HQ searches around your office, scores every building, and finds the right person to call.
6:15 AMYour HQSearch runs 5 to 30 miles around your office, 2.5 miles at a time.
6:16 AMYour HQEvery building scored for size, distance, and fit. The top 3 are kept.
6:18 AMYour HQThe right person found for each building. Email checked.
6:20 AMYour HQText to you: "3 new buildings. Top: Lakeview Medical Plaza, Director of Facilities. Reply Y."
6:31 AMYou approveReply Y.
This morning's searchSample
Your HQ · 6:20 AM3 new buildings. Top: Lakeview Medical Plaza, Director of Facilities. Reply Y.
92Lakeview Medical PlazaMedical office · 30,000 sq ft · 1.2 mi
88Westfield CommonsCorporate office · 48,000 sq ft · 3.4 mi
81Building ANew build, final clean · 22,000 sq ft · 2.1 mi
Y
Win the work · Step 2
Pick the stops. It plans the route.
The Field app maps construction sites and hot leads near your office. Pick how many stops, and the HQ plans the best route with the builder and contact for every stop.
6:40 AMYour HQField map built: new construction sites for final cleans, plus your hottest leads.
6:41 AMYour HQYou picked 4 stops. Best route planned from your office. Builder and site contact on every stop.
7:05 AMYou approveApprove the day.
7:05 AMYour HQText to you with the stops, the route, and who to ask for. Coffee and a flyer for the hot leads.
Field visits, todaySample · 4 stops
Your HQ · 7:05 AMToday: 4 stops, 17 mi. 1. Building A, ask for the site super. Route is in the app.
1Building APost construction · Harbor Builders, site superintendent · 2.1 mi
2Riverside Medical PavilionPost construction · Keystone Builders, project manager · 4.8 mi
Pick how many stops. The HQ plans the best route from your office, with the builder and site contact for every stop. Approve the day and the stops come to your phone.
Reach
Outreach
Sequences run on schedule. Replies are drafted for you.
Medical office managers4 step sequence · running
Day 1Intro email48 sent
Day 3LinkedIn note31 sent
Day 6Follow up email40 sent
Day 10Call task12 sent
6Replies
2Walkthroughs booked
3Replies drafted for you
3 replies drafted in your voiceReview and approve
Attract
Content calendar
One article becomes a week of posts. You approve, it posts.
MonBlog5 signs your cleaning contractor is cutting cornersApproved
TueLinkedInWhat to check on your next walkthroughScheduled
WedFacebookIs your crew skipping the high dusting?Scheduled
ThuInstagramCarousel, 6 slidesWaiting for approval
FriGoogle BusinessNew on the blogScheduled
1 post waiting for youApprove
Win
Pipeline and quotes
Every lead graded, every quote priced on true margin.
New lead2
Property manager, 3 buildings78
Medical group, 2 clinics64
Walkthrough1
Dealership, 40,000 sq ft81
Quote sent2
School, day porter85
Office, 5x a week72
Won1
Warehouse, nightly
Quote Builder · Lakeview Medical Plaza
Facility typeMedical office
Cleanable sq ft24,000
Frequency5 nights a week
Production rateFrom facility table
LaborW-2 loaded, with burden
PricingTrue margin, not markup
Priced on true margin[PRICE]Loaded labor, supplies, and overhead included. Production rates come from your facility table, not a guess.
Onboard
New account setup
Signed to serviced without a missed step.
Lakeview Medical PlazaStarts Mon the 15th
✓Contract signed, escalator in the termsSales lead
✓Walkthrough notes handed to operationsSales lead
✓Crew assigned, 2 of 2 confirmedOps manager
✓Supplies ordered for the buildingArea manager
Keys and alarm codesArea manager
Client portal inviteAccount manager
First inspection on the calendarArea manager
New hire trainingEnglish or Spanish
General cleaningSigned off
Restroom careSigned off
Hazard communication60%
Same path for every hire. Supervisors sign off in the field.
Run
Tonight
Crews, buildings, and coverage in real time.
18 of 19Clocked in
1, coveredCall ins
0Late starts
BuildingCrewStartStatus
Lakeview Medical PlazaCrew lead A6:00 PMOn site
Westfield CommonsCrew lead B6:00 PMCovered
Mill Creek Charter SchoolCrew lead C6:30 PMOn site
Fairview Auto GroupCrew lead D9:00 PMStarts soon
Westfield call in at 6:10 PM. A trained floater was assigned at 6:12. Nobody called you.
Deliver
Inspections
Scored on schedule. Problems get a fix date.
Inspections this weekTarget 90
Medical office A96
Office tower B92
School C88
Dealership D81
Warehouse E72
Warehouse E · Restrooms 72 · Punch list createdFix by Thursday
The client sees the report and the fix date in their portal before they call.
Bill
Billing and AR
Invoices out on time. Late ones get a follow up task.
41Recurring invoices sent on the 1st
100%Sent on time
2Escalators due in 60 days
AR agingInvoicesWhat happens
Current38Paid or not yet due
1 to 30 days3Reminders sent
31 to 60 days1Call task with the account manager
Over 60 days0Owner decides only here
Keep
Accounts
Reviews, requests, and renewals on a calendar.
AccountClient forInspection avgOpen requestsNext
Medical group, 3 clinicsYear 2940Quarterly review, Nov 12
Office towerYear 5921Renewal in 58 days, escalator ready
Charter schoolYear 3890Quarterly review, Dec 3
Auto dealershipYear 1911First business review, Nov 20
Office tower renewal: escalator and scope check readyReview and send
Inside every HQ
Watch the reel · about a minuteAn owner's day before and after: a 5:52 AM call in text, then a 6:15 AM text with three new buildings. The HQ drafts and does. You approve and decide.
What you getGeneral consultantSoftware aloneClarityOps
Knows commercial cleaning from the insideRarelyNo✓ Yes
Builds SOPs and scorecards with your teamSometimesNo✓ Yes
Prices on loaded labor and true marginRarelyIf you set it up✓ Yes
Weekly coaching and accountabilitySometimesNo✓ Yes
A connected system in your brandNoPartly✓ Yes
Leaves you with documented systemsA reportYour data only✓ Yes
(07) Your numbers, not ours
What is firefighting costing you?
Two sliders. Be honest about the hours.
Owner time spent in the day to day, per yearThe 90 Day System Build is positioned against the cost of hiring a second operations manager. Put this number next to that one.
(08) ClarityHQ · By application
One company per city. By application.
Your HQ learns how you win work in your market: your buildings, your routes, your hiring. So we build it for one cleaning company per metro, and we won't build the same thing for the company bidding against you.
1per metro
One cleaning company per major city. We never build for the competitor across town.
10per 90 days
Builds are limited each cycle, so every HQ gets built right.
Applyand qualify
You apply, we check fit and whether your city is open, then you decide.
Who qualifies
A commercial cleaning company doing about $1M to $10M a year
An owner ready to run the company on systems, not memory
Managers willing to build it with us, not around us
Your city is still open
How to apply
Book a free strategy session and tell us your city. That call is your application. If your city is taken, we tell you on the call.
STEP 1ApplyBook a free strategy session and tell us your city and your size. That is your application.
STEP 2Strategy sessionA straight conversation about how your company runs. We check fit, and whether your city is open.
STEP 3Your callIf you qualify and your city is open, we hold your spot in the next 90 day cycle. Either way, you leave knowing what to fix first.
Efficiency starts with clarity.
A free strategy session is a straight conversation about how your company runs, and your application for a ClarityHQ build. One company per city. You leave knowing what to fix first, whether or not we work together.
